Eco Tours Chiang Mai – Terms and Conditions
**Version:** 1 July 2026
These Terms and Conditions govern all bookings made through Eco Tours Chiang Mai via our website at **[www.ecotourschiangmai.com](http://www.ecotourschiangmai.com)** (“Website”). By making a booking, you agree to these Terms and Conditions.
—
# 1. About Us
Eco Tours Chiang Mai operates under the Thai Eco Solutions brand and is based in Chiang Mai, Thailand.
We organise and operate a range of guided tours and experiences throughout Chiang Mai and Northern Thailand. Some activities may be operated by carefully selected local partners. Where this applies, it will be stated in the activity description.
Our aim is to provide safe, enjoyable and authentic experiences while supporting local communities and responsible tourism.
—
# 2. Making a Booking
All bookings must be made through our website or an authorised booking channel.
Payment is required in full at the time of booking unless otherwise agreed in writing.
Payments are processed securely through our booking system (Bokun), which accepts major credit and debit cards along with other supported online payment methods.
Alternative payment methods, such as Wise, may be accepted by prior arrangement. Any transfer fees or currency conversion costs are the responsibility of the customer.
Once your booking has been completed, you will receive an automatic confirmation email.
Some activities require additional information (such as passport details, emergency contact information or other details required for insurance or safety purposes). Where applicable, your booking will only be considered fully confirmed once this information has been received.
No participant may join an activity without full payment and a confirmed booking.
Please check your confirmation carefully and notify us immediately if any information is incorrect.
—
# 3. Customer Service
If you have any questions before or after your booking, you can contact us via:
* Email
* WhatsApp
* Facebook Messenger
We aim to respond to all enquiries within 12 hours whenever possible.
Emergency contact details for your guide or activity operator will be included on your booking voucher where applicable.
—
# 4. Best Price Guarantee
If you find the identical activity available online at a lower publicly available price, we will match the difference provided that:
* the activity is identical;
* the travel date, number of participants and conditions are the same;
* it is offered by the same supplier; and
* the lower price can still be booked at the time of verification.
Please send us the website link or a screenshot of the lower price. Once verified, we will refund the difference or provide a travel voucher of the same value.
Special promotions, limited-time offers and discount codes are excluded.
—
# 5. Participation
Customers are responsible for:
* arriving at the designated meeting point on time;
* ensuring they are medically fit for the activity;
* wearing appropriate clothing and footwear;
* following all instructions provided by guides;
* informing us of any relevant medical conditions, allergies or dietary requirements before the activity;
* ensuring they possess any required travel documentation.
Late arrivals may be treated as a no-show and refunds may not be available.
Outdoor activities involve inherent risks, including changing weather, uneven terrain, wildlife encounters and road hazards. By participating, you acknowledge and accept these risks.
Travel insurance is not included in the booking price. We strongly recommend that customers obtain suitable travel and medical insurance before participating.
All times shown are based on the local time zone in Thailand.
—
# 6. Cancellation and Refund Policy
## a) Standard Day Tours
**Cancellation more than 24 hours before the scheduled departure time**
A full refund will be issued.
**Cancellation within 24 hours of the scheduled departure time**
No refund will be issued.
—
## b) Car / Van and Driver Services
Vehicle and driver services are reserved exclusively for your booking.
**Cancellation more than 24 hours before the scheduled pickup time**
A 50% refund will be issued. The remaining balance covers driver allocation, scheduling and operational costs.
**Cancellation within 24 hours of the scheduled pickup time**
No refund will be issued.
—
## c) Bamboo Rafting and Overnight Tours
These activities require advance payments to third-party suppliers.
**Cancellation more than 24 hours before the scheduled departure time**
A full refund will be issued, less any prepaid bamboo raft rental, accommodation or other non-refundable supplier costs.
**Cancellation within 24 hours of the scheduled departure time**
No refund will be issued.
—
## d) Private Tours
Private tours require dedicated guides and drivers who are reserved exclusively for your booking.
**Cancellation more than 24 hours before the scheduled departure time**
A 50% refund will be issued.
**Cancellation within 24 hours of the scheduled departure time**
No refund will be issued.
—
# 7. Changes, Cancellations and Force Majeure
We reserve the right to cancel, postpone or modify an activity where necessary due to circumstances beyond our reasonable control, including but not limited to:
* severe weather;
* natural disasters;
* government restrictions;
* strikes;
* road closures;
* safety concerns; or
* other force majeure events.
Where an activity is cancelled before departure due to these circumstances, customers will receive a full refund.
If an activity has already commenced and cannot be completed due to circumstances beyond our control, any refund or partial refund will be considered on a case-by-case basis.
Tours generally operate in wet weather unless conditions are considered unsafe by our guides.
Minor changes to itineraries, schedules or meeting locations may occasionally be necessary for operational or safety reasons. Where possible, customers will be notified in advance. Such changes do not entitle customers to compensation or a refund.
We reserve the right to refuse participation or remove any participant whose behaviour is unsafe, disruptive, intoxicated or otherwise unsuitable for the activity. In such cases, no refund will be provided.
—
# 8. Photography
During our activities we may take photographs or videos for promotional purposes.
If you do not wish to appear in photographs or videos, please inform your guide before the activity begins and we will respect your request wherever reasonably possible.
—
# 9. Privacy
We collect and process personal information only for the purpose of managing bookings, providing activities and complying with applicable legal obligations.
Personal information is handled in accordance with applicable data protection laws.
—
# 10. Liability
We are responsible for providing our services with reasonable care and skill.
To the fullest extent permitted by applicable law:
* our liability is limited to direct losses that were reasonably foreseeable;
* we are not liable for indirect or consequential losses;
* we are not liable for delays or failures caused by events beyond our reasonable control.
Nothing in these Terms excludes or limits liability for death, personal injury, fraud, gross negligence or any liability that cannot legally be excluded.
—
# 11. Indemnity
You agree to compensate Eco Tours Chiang Mai for any reasonable losses, costs or claims arising directly from:
* information you knowingly provide that is false or misleading;
* your breach of these Terms and Conditions; or
* your negligent or unlawful actions during an activity.
This applies only where you are legally responsible.
—
# 12. Assignment
You may not transfer your booking or assign your rights under these Terms without our prior written consent unless permitted by applicable law.
—
# 13. Governing Law
These Terms and Conditions are governed by the laws of the Kingdom of Thailand.
Any dispute arising from these Terms shall be subject to the jurisdiction of the competent courts of Thailand.
—
# 14. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in our services, legal requirements or operational practices.
The latest version will always be published on our website and will apply to future bookings.
—
# 15. Contact
All communications relating to bookings should be made in writing by email or through our official communication channels listed on our website.